MATLEWAVE · INFORMATION
Shipping Policy
This policy applies to orders placed at Matlewave. All prices and shipping fees below are in United States dollars (USD).
Where we ship
We currently accept delivery orders within the United States. An enabled US sales market does not mean that our company or dispatch location is in the United States. Delivery availability is confirmed at checkout for your address.
Shipping rates
| Service | Discounted merchandise subtotal | Shipping fee |
|---|---|---|
| Standard | Below $50.00 | $5.99 |
| Standard | $50.00 or more | Free |
| Expedited | All eligible order values | $7.99 |
The free-shipping threshold uses the merchandise subtotal after discounts, before shipping and applicable taxes. The final available services and fees appear at checkout.
Processing and transit are separate
Order processing: 5–10 business days.
Standard transit after dispatch: 10–15 business days.
Estimated standard total: 15–25 business days, because processing and transit are added together.
Business days exclude weekends and relevant public holidays. Estimates can be affected by carrier conditions, customs, holidays, weather or an incomplete address. Expedited service does not include an unconfirmed guaranteed delivery date; processing time still applies. Contact us before ordering if a deadline is essential.
Tracking
When tracking is available after dispatch, we provide it through your order notifications. The first carrier scan may appear after the shipping notification. Keep your order confirmation and contact us if tracking does not update or a shipment appears delayed.
Address changes and cancellations
Check your delivery address carefully. Email us as soon as possible with your order number if you need a correction or cancellation. We will check the order's stage; changes cannot be guaranteed after preparation or dispatch. If a parcel is returned because of an incorrect or incomplete address, contact us to discuss the available next steps and any additional shipping cost before reshipment.
Delayed, missing or damaged parcels
If a delivery is late, tracking shows delivery but you cannot locate the parcel, or an item arrives damaged, email us with your order number and relevant details. Check safe delivery locations and household members where appropriate. Retain the packaging and any damaged item while we investigate with the carrier. We will discuss the appropriate resolution based on the circumstances and your applicable rights.
Taxes and import charges
Applicable checkout taxes are shown before payment. Any import duty or customs-related charge not collected at checkout may be requested by the relevant authority or carrier, depending on the shipment. Contact us before purchase if you need clarification; we do not promise that every destination or parcel is free from such charges.