MATLEWAVE · INFORMATION

FAQ

Practical answers for choosing, ordering and caring for a decorative light.

Choosing your light

How do I choose a silhouette?

Start with the room and the objects around it. Open arcs and frames create a clear outline; globes and pebble shapes make a softer visual grouping. Our How to Choose guide walks through placement and checking details.

Are the images photographs?

Product images are AI-generated design visualizations. They communicate the intended design and styling, not an independently verified physical unit. Background props are not included. Ask us about any unlisted dimension, material or electrical detail before ordering.

Can I use a light outdoors or near water?

Do not assume weather or water resistance. Use an item only in an environment expressly allowed by its supplied instructions and marked ratings. Keep electrical items away from water unless specifically rated.

Ordering and shipping

Where do you ship and in what currency?

We currently ship within the United States and display prices in USD.

What does shipping cost?

Standard shipping is $5.99 below a $50 discounted merchandise subtotal and free at $50 or more. Expedited is $7.99 for eligible orders. Final fees and applicable taxes appear at checkout.

How long will my order take?

Processing takes 5–10 business days. Standard transit then takes an estimated 10–15 business days after dispatch, making the combined estimate 15–25 business days. Expedited does not include an unconfirmed guaranteed arrival date.

Can I change an address or cancel?

Email us promptly with your order number. We will check the order stage; changes cannot be guaranteed after preparation or dispatch.

Returns and support

How do returns work?

Request a return by email within 30 days of delivery. Personal-preference return shipping is paid by the buyer. Contact us first for damaged or incorrect items. Approved refunds are processed within 10 business days after the return is received, with additional bank posting time possible.

Who should I contact?

Email service@matlewave.com or use our Contact Us form. Include an order number when relevant and avoid sending full payment-card information.