MATLEWAVE · INFORMATION

Return Policy

You may request a return within 30 days after your order is delivered. Please email service@matlewave.com before sending anything back.

How to request a return

1. Send your order number, checkout email, product name and the reason for your request. For a damaged or incorrect item, describe the issue and include photographs where practical.
2. Wait for our return instructions and any return reference. We will explain the next steps and confirm the return address.
3. Pack the item securely, include the order information and retain the return tracking or proof of posting.

Condition and eligibility

For a change-of-mind return, keep the product unused, in the condition received, and with its original packaging and included components where reasonably possible. We may ask for proof of purchase. Used, altered or customer-damaged items may be ineligible for a discretionary change-of-mind return. These conditions do not remove mandatory rights relating to faulty, misdescribed or incorrect goods.

Return address

This is our company and default return address. Request instructions before posting so the parcel can be identified and handled correctly. Do not assume that the sender address on an inbound parcel is the correct return address.

Who pays return shipping?

For a personal-preference or change-of-mind return, you pay the return shipping cost. Use a suitable tracked service and retain proof of postage. For damaged, defective or incorrectly supplied goods, contact us first; we will assess the circumstances and explain the appropriate remedy and shipping arrangements. Do not incur an unagreed expensive return charge before contacting us.

Refunds

After we receive the return, we inspect it and process an approved refund within 10 business days. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the credit. We will explain any proposed deduction or non-refundable shipping amount where permitted by law rather than apply an undisclosed charge. Contact us if an approved refund has not arrived after your provider's normal processing time.

Exchanges and cancellations

Email us to discuss an exchange. Availability and any price difference must be checked before an exchange is arranged. For cancellations, contact us as soon as possible; we cannot guarantee a stop once processing or dispatch has progressed. If the order has shipped, the return process may apply.

Your legal rights

This policy supplements and does not limit any mandatory consumer rights that apply in your place of residence. Where applicable law provides a different remedy or longer protection for faulty or misdescribed goods, that law takes priority.