MATLEWAVE · INFORMATION
Contact Us
Need help finding a shape, checking an order or starting a return? Send us a message using the form below or email service@matlewave.com.
Product questions
Include the product name and the detail you need checked, especially any electrical compatibility, power or placement questions not listed on the product page.
Order & delivery
Include your order number and checkout email. Do not send complete payment card details. Tracking is shared when available after dispatch.
Returns & problems
Email us within 30 days of delivery to request a return. For a damaged or incorrect item, include a clear description and photographs where practical.
Company information
Brand: Matlewave
Website: matlewave.com
Company: Hengshui Boman Network Technology Co., Ltd.
Owner: Huang Tingting
Customer support: service@matlewave.com
Company and return address: 2nd Floor, No. 110, North Section of Jinghang Avenue, Xinkai District, Gucheng County, Hengshui City, Hebei Province, China
Before sending a return
Please request return instructions by email before posting an item. Include your order number, reason for return and the affected product. The company address above is the default return address; we will provide the practical return instructions and a return reference where applicable.
See our Shipping Policy and Return Policy for fees, timing and eligibility.